Banking on Customer Experience
How OpinionLab turns CX into a Competitive Advantage for Financial Services Providers
Welcome to the Age of the Customer, where customer expectations are now the key driver of business transformation. In terms of the financial services industry, the biggest challenge — brought about by increased demand and new market entrants — is customer loyalty. And today, few things affect customer loyalty more than a consistent and high quality customer experience (CX). Read more at OpinionLab.com.